General Information Disclosure
 

Use the below information to decide if our services are right for you.
 

About Us
 

Karfu is a trading style of Karfu Limited (‘we’).

We are located at 20-22 Wenlock Road, London, N1 7GU.

We are a credit broker that introduces you to a financial provider to meet your finance demands and needs.
 

The Financial Conduct Authority
 

Karfu Limited (FRN 969601) is an Appointed Representative of Consumer Credit Compliance Limited who are authorised and regulated by the Financial Conduct Authority (FRN 631736).

The particulars of our registration can be checked on the Financial Services Register (www.register.fca.org.uk) using our Firm Reference Number or by contacting the FCA on 0800 111 6768.
 

Scope of Services
 

We obtain relevant information about you and your funding requirements and submit the same to suitable lenders on our panel. We present to you the results from lenders who are willing to offer you credit. We work with several lenders to whom we present your funding requirements. Please note that we do not provide advice and/or recommendations about the suitability of credit products offered by the lenders on our panel.
 

Remuneration
 

We are remunerated from our finance providers by way of commission paid to us by the finance provider. Via our panel of lenders, we may be paid a fee based on the total amount of credit provided, calculated as a percentage of the balance financed or a fixed fee for completed agreements. Please note that the remuneration is not included in the premium.
 

Complaints
 

We are committed to resolving complaints as quickly as possible. In the unlikely event that you wish to make a complaint, please either call us on 03333 057 507 or put in writing to general@karfu.com. Alternatively, you can post it to the following address: 20-22 Wenlock Road, London, N1 7GU.

We will initially acknowledge your complaint within 5 business days, please be aware that we may take up to 4 weeks to respond to you with our final decision. We aim to keep in contact with you during this time and update you with the progress of our investigation into your complaint.

If you remain dissatisfied with our response about our service, you have the right to refer the matter to the Financial Ombudsman Service, Exchange Tower, London E14 9SR, telephone: 0300 123 9123, email: complaint.info@financial-ombudsman.org.uk